Sometimes We Change Our Minds
At Pexmods, our devoted customers are the center of our work and the driving force behind it all. As we go, we pledge to be accountable and responsive while keeping everyone’s safety in mind.
- Returns & Exchange
- In-Store Purchases
- Return & Exchange Conditions
- How to Mail Back an Online Return
- Start an Online Return
- Order Cancellation
Online Purchases Return & Exchange Policy
Both online and in-store purchases are returnable. Online orders may be returned for a refund in-store or by placing a new purchase once the original item is returned. Check out How to return an item online for more information.
RETURNS
Within 30 days after delivery, you can either obtain a merchandise credit on an eGift Card or a complete refund. We will no longer accept returns after 30 days.
We take extra security measures to protect everyone, therefore we could take a bit longer than normal (25–30 days) to process your refund. We are grateful for your endurance throughout this period.
EXCHANGES
Online purchases can be exchanged in-store. We are not able to offer exchanges online.
Return & Exchange Conditions
- A product is deemed faulty if it has a technical issue and is delivered to the customer.
- The product does not match the description: if the online description of the item is not correct.
- If the color of the goods is different from the online depiction, it is inaccurate.
- Erroneous product quantity Should the amount of items delivered differ from what was ordered, you have the right to request a return and a refund.
Important Information
- The cost of returning an item does not include the original shipping charge.
- Please refer to our return guidelines if you get a damaged or defective item.
Contact Information
- Mon-Fri: 8:00 am – 5:00 pm
- Phone number: +1 870-600-0046
- Address business: 3301 West McGraw Street – 3301 W McGraw St, Seattle, WA, USA 98199
- Email: [email protected]